Refund policy
Refund Policy
Thank you for supporting Ferry Boat Design Co. We want you to love your order and are committed to creating thoughtful, high-quality products inspired by the Pacific Northwest.
Returns & Exchanges
Because many of our products are created specifically after purchase, we do not accept returns or exchanges for buyer’s remorse, incorrect size selections, or changes of mind.
Please review product details, sizing information, and product descriptions carefully before placing your order. We are always happy to help answer questions before purchase.
Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery at hello@ferryboatdesignco.com.
Please include:
- Your order number
- A description of the issue
- Photos showing the damage or incorrect item
We will work with you to make it right, including arranging a replacement or other appropriate solution when applicable.
Lost or Missing Packages
Once an order has been shipped, Ferry Boat Design Co. is not responsible for delays, lost packages, or delivery issues caused by the shipping carrier, incorrect shipping addresses, or circumstances outside of our control.
If your package appears to be lost or delayed, please contact us and we will do our best to help investigate.
Personalized Items
Personalized or custom-made items cannot be returned or exchanged unless they arrive damaged, defective, or incorrect.
Contact Us
Questions about your order or this policy?
Please contact us at:
We appreciate your support of our small creative business.